The That, How & Why of Performance Management

Meet Mubanga, Mubanga has theoretical knowledge about sales and is excited to do her job, but she doesn’t know how to handle difficult clients. Also Meet Choolwe. Choolwe has theoretical knowledge about sales and he knows how to apply it, clients always feel comfortable around him unlike Mubanga. But Choolwe is perpetually late and sometimes takes naps in the break room. Should we be managing their performance in the same way?

The Fall of the Millennial

The oldest millennials are now in their mid-30’s. They’ve been in the workplace for over a decade. Meanwhile, ‘Generation Z’ are joining the workforce in entry level positions. What does this mean? Find out in my latest article.